An official set of pre-painted Baldurs Gate 3 minis has been doing the rounds on the internet after fans received their sets to find their favorite companions unrecognizable at best, and hideous at worst. They are so bad, in fact, that refunds are being offered.

The D&D Icons of the Realms: Baldur’s Gate 3 box set by WizKids featured characters Astarion, Karlach, Gale, Shadowheart, Wyll, and Lae’zel, along with fan-favorite undead companion Withers. While the paint job featured in WizKids’ promotional imagery looked pretty solid, the minis received by fans were anything but. Check out a few examples posted by Larian artist Elodie Ceselli on X:

Other photos posted by fans in the replies shows that, while the jank levels seem to vary piece by piece, the quality is pretty abysmal across the board. Pre-painted minis aren’t generally known for being works of art, however in this case, WizKids issued a formal apology and is offering full refunds to any customer who isn’t happy with the quality, which we assume means all of them.

“Please accept our sincerest apologies for the frustration and disappointment these quality issues caused our customers,” WizKids says on its website. “We, too, feel the same as the final product did not meet our expectations or that of our Wizards of the Coast partner.”

The product listing for the BG3 minis has been pulled down for now, as WizKids seeks to “ensure these issues do not recur in future products and reprints.” The company has also offered unhappy fans the option to request a replacement instead of a refund, and has promised to make sure that the replacement product “meets the standards expected.”