Switch 2 owners who purchased Dbrand’s Killswitch have been reporting that their Joy-Con 2s detach from the console relatively easily once their controllers have been wrapped in the protective cover. Several users have claimed that the magnetic connection is weakened by the Killswitch case, but Dbrand is preparing to address this as it says anyone suffering from the “manufacturing tolerance issue” can reach out to the company and get a free set of replacement Joy-Con 2 Grips.

Dbrand originally acknowledged this issue in a Reddit post that wasn’t too well-received, as it acknowledged an air gap that’s crucial in creating resistance between console and controller was filled when the Killswitch was added. Because the lip on the Killswitch eliminated the buffer that was designed to absorb movement between the console and controller–which is needed to create a fulcrum point when you remove the Joy-Con 2s–several users had begun reporting that their console detached from the controllers far too easily.

“When holding the Switch 2 in a specific way, detachment between the Joy-Con 2s and [the] remainder of the console can occur,” Dbrand explained. “Some experience this issue. Some do not. This discrepancy is due to a manufacturing tolerance issue on the retaining lip that keeps the Joy-Con Grip attached to the Joy-Con. Anyone who suffers from the manufacturing tolerance issue can reach out and we’ll get them better Joy-Con Grips in July. One nuanced point that got a bit lost in the prior update was that there is an alternative to the retaining lip. It’s been tested and is already in-market on a few Switch 2 cases. It’s adhesive. The problem with adhesive is that, given enough time or the wrong kind of stress, it will ultimately fail.”

In our own testing, we did manage to replicate the issue with the Killswitch that several Switch 2 owners have experienced. The catch here is that this did require us to have our Switch 2 held at very specific angles to properly replicate, and we needed to apply some considerable force to the console as well.

While this appears to be an issue that some people are experiencing, the updated version will still be worth grabbing, as the Killswitch does offer some of the best ergonomic support, thanks to its design when compared to competitors like Satisfye and JSAUX. The Killswitch offers ridges for your fingers to rest in, resulting in a comfortable and natural grip.

Check out our previous story on the Killswitch for more details about the grip, including the unique dock adapter, optional travel cover, and bundle options.